Creating A Great Candidate Experience
Have you ever applied to a company only to never hear back again? That is, sadly, how most recruitment works. Someone puts up a job opening, a few people apply, someone gets selected, and rest don't have a clue what happened to their application.
Hiring is marketing. A great candidate experience goes a long way towards building your brand. It's also not difficult to craft a great experience. Here are some tips that may help you do that:
One of the first things a prospect sees is your job description. It's important that you describe the job in a clear and specific manner. Does the job have certain requirements? Do you need specific skills? Mention all of those. Avoid using vague terms.
Being specific will help you get better applications. It will also help your hiring manager (and your team) know exactly what you are looking for.
Tell people what to expect
A well-defined hiring process not only helps your team fill job openings faster but also improves the candidate's experience. Write about your hiring process on your blog, and let the candidate know once they have applied.
A great example of this is Intercom. They have a great series of posts that talk about their hiring process. Having this knowledge helps the candidate prepare better.
Most companies are faceless entities. Nobody has a clue what they are, what they stand for, or what their team is like. A careers page with information about your team and things you believe in will ensure that the candidate can connect to your company better.
When you invite someone over for an onsite interview, the fact that they have an idea about your company and your team will result in much better interviews.
Keep them in the loop
When a candidate applies, there's a lot of anxiety and uncertainty. Unfortunately, most companies do nothing to alleviate either of those. One thing you should do is let people know of their progress.
Send them an e-mail thanking them when they apply, or letting them know of their status if they aren't a right fit. It's even better if you call them personally if they make it past the interview stage but ultimately aren't a good fit.
Make them comfortable
You have someone coming over for an onsite interview. The last thing you want is them not being prepared. Ensure they know about the interview process, the people who will interview them, the interview location, and any other detail that is important.
On your side, make sure your interviewers are prepared. Often, it's when the candidate comes in that the interviewers are decided and an impromptu interview takes place. That is inefficient. It also doesn't give you the right results.
Make sure the interviewers have the interview on their schedule, they know the candidate, and they have a copy of their resume.
Give feedback, where you can
It's not possible to give feedback to everyone who applies, especially if you have a lot of applications coming in every day. However, for those who have interviewed with you, you should try to give them feedback.
Nobody likes rejection. By telling them what they could have done better, you ensure that they get some value out of the time they spent interviewing with your company.
Ask for feedback
No process is perfect. Despite your best intentions, you may end up missing something. By asking for feedback, you give yourself much better visibility into the problems your candidates are facing.
Over time, you can iteratively improve the experience to a point where it's near-perfect.